FAQ
Product Information
What materials are used in your swimwear?
Our swimwear is crafted using high-quality materials from French and Italian suppliers, adhering to ethical labor standards. Our collection includes a variety of styles such as triangle, push-up, bandeau, one-pieces, and neckholders. Bottom styles range from Brazilian cut, cheeky cut, regular cut, to micro thong bottoms. Many of our tops come with removable pads for optional extra support and smoothness.
How do I choose the right size?
We use Italian sizing, which tends to run small. We recommend selecting a larger size if you are unsure. Most of our swimwear is adjustable with tieable strings and bands. Please consult our sizing guide on our website for detailed measurements.
Ordering and Payment
What payment methods do you accept?
We accept payments via credit card, PayPal, and Shop Pay.
How can I track my order?
Once your order is placed, you can request tracking information via email at service(at)eniqua.net.
Shipping
Do you ship internationally?
Yes, we ship to all countries. Please note that additional customs and import duties may apply for shipments outside the EU and will be charged by the courier.
How long does shipping take?
Orders within the EU typically take 2-4 working days, while international shipments take about 4-7 working days.
Returns and Exchanges
What is your return policy?
Returns must be initiated within 14 days of receipt by contacting us at service(at)eniqua.net. Items must be returned in their original packaging with all tags and labels intact, and the hygienic sticker must not be removed. Returns are only accepted at our warehouse in Germany. Shipping costs for returns from outside Germany are the responsibility of the customer.
Promotions and Discounts
How can I stay informed about promotions?
While we do not offer first-time buyer discounts, you can sign up for our newsletter on our website to receive updates on promotions and seasonal sales.
Customer Support
How can I contact customer service?
For assistance, please use our contact form on the website or send an email to service(at)eniqua.net. Our team strives to respond within 48 hours and can communicate in English and German.
Care and Maintenance
How should I care for my swimwear?
Our fabrics are delicate and should be handwashed in cold or lukewarm water. Shiny effects on the fabric can wear off, especially when sitting on abrasive surfaces. Metal parts can get hot in the sun, so caution is advised. Swimwear should not be stored wet in the waterproof rubber bags provided for extended periods to avoid damage.
Privacy and Security
How do you protect my personal information?
We prioritize your privacy and security by working with established payment providers and adhering to stringent data protection policies. For more details, please read our privacy policy available on our website.
